Question 1

When do I get paid?

Accepted Answer

Payment Schedule

Technician payments are processed every morning Monday through Friday (excluding holidays) for the previous day(s)' completed jobs. Payments for jobs completed on Saturday, Sunday, or a holiday will be processed on the following business day.

Examples: 1) If you have one job on Tuesday, complete it, and properly confirm the completion, payment for that job will be sent out the following day (Wednesday). 2) If you have a job on Friday, and a job on Saturday, payment for both jobs will be issued on Monday. 3) If you complete a job on Wednesday, but fail to confirm the job as completed until Thursday, payment will be processed on Friday.

||| Payments are only initiated after a job has been confirmed as complete using the Job Confirmation process.

Direct Deposit

Payments are sent via direct deposit to your bank account and are processed by Gig Wage. Processing time for when your payment appears in your account will depend on your bank, but is typically 1 to 3 business days. You may also have the option to link your debit card with Gig Wage in order to receive faster payouts. For additional questions or help regarding Gig Wage, please visit https://intercom.help/gigwage/en/.

Question 2

Job Claim Process

Accepted Answer

Job Claim Process Using Two-Way SMS

When a new job is available in your area, an automatic text message is sent containing the job details: date and time, location, service type, service details, and pay rate.

||| Make sure that the phone number you signed up with can send and receive text messages.

Available job notification example

Upon receiving notification of an available job, you have three choices:

If you're able to accept the job as priced and on the day and time listed, simply reply "Yes" to record your request to take the job. Please note, responding "Yes" does not automatically mean that you'll be assigned the job.
If you're not at all interested in the job, please respond "No". If you don't respond at all, and no other technician was able to take it, we may reach out with a phone call to see if you're interested. By responding "No" instead of simply ignoring the message, we can avoid calling you unnecessarily.
If you're interested in the job, but you have questions or scheduling conflicts, you can ask for a callback, or even go into detail through the text message. For example, let's say you want the job but aren't available on the indicated day and time. You could respond with something like "Interested but soonest availability is next Tuesday." | While parts of the text message exchange are automated, you can still in

Question 3

Insurance

Accepted Answer

Is Business Insurance Required?

As an independent contractor, you are operating your own business. For a variety of reasons it is always recommended that you have General Liability Insurance that will cover you in the event of a customer claim against you.

| Having General Liability Insurance is not a requirement for using the Assembly Pros platform, but it is highly recommended.

Benefits of having proper insurance coverage:

Helps protect you and your assets against claims arising from accidental damage.
When multiple Providers request the same job, insurance status is one of the deciding factors as to who the job gets assigned to.
Gives the customer additional peace of mind that they've hired a true professional.
Some customers may require proof of insurance (COI) in order to perform work at their premises.

How to get coverage:

If you don't have General Liability Insurance, but would like to get it here are a few good options -

Talk to your current insurance agent.
Get a quick and easy quote online from Thimble Insurance.
Get a quick and easy quote online from Next Insurance.

Auto and Worker's Compensation Insurance:

As a provider with Assembly Pros, you are required to follow all state and local ordinances that may dictate the requirement, type, and coverage limits of auto insurance a

Question 4

Confirming Job Completion

Accepted Answer

Process for Confirming Completion of a Job

Upon completion of a job go to confirm.works and fill in the required fields. Be sure to take as many pictures as necessary to show the work completed.

Using confirm.works to Complete Job

|| Please DO NOT press the "Mark Complete" button on Zenbooker. Use confirm.works to mark the job as completed.

Question 5

In-Ground Basketball Goals

Accepted Answer

Scope of Work

In-ground basketball goal installation requires two separate visits, with a minimum of 72 hours between them. When you are offered an in-ground hoop installation job, the offer is one total payment that covers both phases of installation.

Scheduling

The job offer will indicate the day and appointment window for Phase 1 of the installation. If you accept the job, you are commiting to that day and time. Phase 2 scheduling is left up to you and the customer. We don't schedule Phase 2 at the same time we schedule Phase 1 in case there are weather issues or other delays that affect the completion of Phase 1.

Once you have completed Phase 1, schedule Phase 2 for a day and time that works for both you and the customer, and let us know of the agreed upon day and time so this appointment can be added to the master schedule.

| Be sure to follow the Job Completion process for both phases of installation. Phase 1 and Phase 2 will be in our system as two separate jobs even though they are together one project. Closeout each visit as if it's its own job.

Payments

As with all other job types, we process payments for completed jobs daily Monday through Friday. Payment for in-ground basketball installation is initiated after confirmation of completion of both phases (two visits).

Quality Expectations

As with all of our services, we want our customers to be blown away with the results. With that being said, please keep the following in mind:

Always use

Question 6

Sending ETA

Accepted Answer

Letting the Customer Know When You're En Route

It is important to always let the customer know when you're on your way. At least a 30 minute notice is preferable.

Sending ETA Text Message via App

You can easily send a text message from within the mobile app that will send a text message to the customer indicating how far away you are.

Sending an ETA

The customer will receive the following message:

SMS to Customer

|| The message is sent to the customer using a toll-free number, not your personal phone number.

If the "Share ETA" Button is not Displayed

Sometimes a customer may specifically opt out of SMS notifications. If that is the case, the "Share ETA" button will not be visible. When that happens, you should call the customer to let them know you're on your way.

| You can always call the customer by pressing the Phone icon if you need to speak with them, relay important information, or need help finding their location. (This will initiate a call from your phone, and therefore your number will be displayed as the caller ID to the customer.)

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